Customer Marketing Manager

The Customer Marketing Manager at PagerDuty will lead existing customer marketing and communications programs and develop meaningful technology stories that support business goals.

Requirements

• Lead and work directly with internal and external teams on customer reference activities, including case studies, video testimonials, presentations, integrated campaigns, events, etc.
• Be a trusted customer storytelling partner with the ability to interact clearly and concisely with PagerDuty corporate and product marketers, PR/AR, sales and customer success, field marketing – inside many departments and with professionals at all levels.
• Demonstrate exceptional organizational skills to manage multiple concurrent customer marketing activities, content, and campaigns in a fast-paced environment.
• Strong interpersonal skills to manage existing and enhance new relationships with customers.
• Compelling storyteller who can create and deliver customized messaging to be utilized in various communication channels and target audiences.
• Influence and manage programs that drive internal Sales adoption of our reference tool (ReferenceEdge)
• Leverage Salesforce and ReferenceEdge to manage customer nominations, track program progress, and report on key milestones.

Benefits

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs