Engineering Manager - Platform Integrations

PagerDuty is seeking an Engineering Manager to lead one of our customer-focused and high-performing teams within our Customer Service Operations group! As Engineering Manager for PagerDuty’s Integrations team, you will be responsible for managing a team of software engineers who empower customer service teams to deliver delightful experiences through seamless integrations with strategic ticketing and ITSM platforms like ServiceNow, Jira, Salesforce, and Zendesk.

Requirements

• Build and manage a team of talented engineers, providing mentorship and coaching to help them learn, grow, and succeed.
• Partner closely with Product Management and senior engineers to create a vision and roadmap for strategic integrations and customer service operations features.
• Work with Engineering, Product, and UX stakeholders to deliver seamless, reliable integrations with ITSM platforms like ServiceNow and Jira, and customer service tools such as Zendesk and Salesforce.
• Balance engineering excellence with product delivery by making pragmatic trade-off decisions on resourcing and priority, always keeping a long-term view.
• Collaborate with other engineering leaders at PagerDuty on cross-team initiatives, both cultural and technical, helping to drive positive change across the organization.
• Attract, recruit, and retain diverse talent, building a team that reflects varied backgrounds and perspectives.
• Measure impact by partnering with Product on defining success metrics for integration reliability, customer adoption, and feature delivery, ensuring engineering execution drives those outcomes.
• Support and advocate for PagerDuty’s culture and values.

Benefits

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave
• Paid volunteer time off
• Company-wide hack weeks
• Mental wellness programs