Manager, Customer Success - Dallas, TX

PagerDuty is seeking a Manager, Customer Success to lead a team of Customer Success Managers and drive customer retention and growth through effective team leadership.

Requirements

• Bachelor's degree required
• 6+ years of experience in customer-facing SaaS roles with 2+ years of people management experience preferred
• Proven track record of high performance in managing strategic customers
• Strong analytical skills with the ability to use data to drive strategic decisions
• Experience with customer success and sales tools (Salesforce, Gainsight, Tableau, Gong, etc)

Benefits

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs