Manager, Customer Success Manager (San Francisco)

PagerDuty is a leader in Digital Operations Management, and we're expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation. As a Manager, Customer Success, you will lead a team of Customer Success Managers to increase product adoption, improve retention rates, and drive measurable business value.

Requirements

• Proven track record of high performance in managing strategic customers
• Strong analytical skills with the ability to use data to drive strategic decisions
• Experience with customer success and sales tools (Salesforce, Gainsight, Tableau, Gong, etc)
• Demonstrated ability to manage complex client relationships
• Experience working with and managing remote teams

Benefits

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty
• Paid parental leave
• Paid volunteer time off
• Company-wide hack weeks
• Mental wellness programs