Strategic Customer Success Manager (New York)

PagerDuty is seeking a Strategic Customer Success Manager to build and foster strong relationships with customers to accelerate their digital journey. The role involves demonstrating hands-on PagerDuty product knowledge, guiding customers on process, people, and change management best practices, and delivering business value and innovation to customers.

Requirements

• 10-15 years of relevant industry expertise
• Strong consulting skills and proven results working as a trusted advisor to drive business value for customers
• Ability to drive effective and influencing conversations at the C-level
• Experience building Business value ROI models
• Strong knowledge of PagerDuty product and platform features and capabilities

Benefits

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty
• Paid parental leave
• Paid volunteer time off
• Company-wide hack weeks
• Mental wellness programs