Service Desk Analyst L1

Responsible for handling calls, updating customers regarding queries, leads/tickets handling, call backs where needed and work on different assigned projects.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 1-2 years of experience in a service desk or technical support role.
• Basic knowledge of IT systems, software, and troubleshooting techniques.
• Familiarity with ticketing systems and incident management tools.
• Strong communication and customer service skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Problem-solving attitude with attention to detail.
• Experience working with enterprise systems, preferably in the trade or customs industry.
• Familiarity with remote desktop tools and other support software.

Benefits

• Competitive salary
• Fuel Card
• Health benefits
• Professional development opportunities
• Inclusive work culture