Service Desk Analyst I

The Service Desk Analyst I role within the Modern Workplace team involves responding to customer inquiries, creating initial tickets, and performing incident resolution. The role requires strong communication skills and technical knowledge of Microsoft products, CRM ticketing systems, and computer networking.

Requirements

• Associate bachelor’s degree or equivalent experience
• 1-2 years of experience in working with Microsoft products including Windows 10,11 Office and Outlook
• Basic understanding of computer PC networking, standard browser troubleshooting
• Experience working in a CRM ticketing system
• Experience troubleshooting mobile phone and smart device issues
• Experience in troubleshooting common desktop applications (e.g. MS Office, Email, etc.)

Benefits

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!