Service Desk Analyst

Job Title: Service Desk Analyst, Full-time position to provide exceptional customer service, manage incident resolution, and administer Microsoft-based systems.

Requirements

• Respond to incoming call and e-mail queues promptly and document incidents accurately.
• Create user accounts and access rights for clients when applicable.
• Utilize existing knowledge bases to research and resolve incidents and requests.
• Manage incident resolution process by following up with assigned support personnel.
• Acquire and maintain current knowledge of relevant software, hardware, systems, and support policies.
• Administer Microsoft-based systems such as Active Directory, GPOs, DNS, and NFS.
• Participate in after-hours support on-call rotation.
• Assist in developing internal documentation and procedures related to customer environments.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• 401k Matching