Service Operations Scheduler

Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. The Service Operations Scheduler plays a central role in ensuring that customers receive timely, high-quality service for their solar systems by coordinating and scheduling Field Service Technician (FST) site visits.

Requirements

• Coordinate, schedule, and confirm customer site visits for Field Service Technicians across multiple regions and time zones
• Serve as the primary scheduling liaison for customers
• Optimize technician routes and daily workloads
• Review technician capacity and availability daily
• Collaborate with Service Project Coordinators, Asset Management Specialists, and regional leaders
• Verify customer availability, access instructions, and any pre-visit requirements
• Monitor work order queues to ensure all site-visit–eligible cases are scheduled within defined SLA targets
• Escalate scheduling risks, technician constraints, or customer-related delays to leadership
• Maintain accurate documentation of all scheduling attempts, customer communications, and confirmations in CRM platforms such as Salesforce
• Support team reporting by flagging chronic bottlenecks, trends, and repeat issues that impact schedule adherence or customer satisfaction
• Participate in cross-functional initiatives to improve scheduling processes, tools, and communication standards
• Assist with temporary surge initiatives or special projects

Benefits

• unlimited PTO
• medical, dental, and vision coverage
• paid parental leave
• retirement plans