Tech Service Scheduler

The Field Service Coordinator is a key operational role responsible for ensuring efficient, high-quality service delivery in a fast-paced, technically complex environment. This position manages all incoming service requests for Protective Packaging Equipment, both on-demand and scheduled, and serves as the central hub for deploying field Technical Service Representatives.

Requirements

• Coordinate and schedule field service technicians for installations, preventive maintenance, and emergency repairs on packaging equipment.
• Monitor technician availability, travel logistics, parts availability, and workload to optimize scheduling efficiency and cost effectiveness
• Create and schedule service work orders in ServiceMax.
• Proactively communicate with customers by providing clear, professional, and timely updates on service dates, arrival windows, expectations, delays, and resolutions.
• Schedule secondary tasks with field service representatives, such as not limited to service estimates, creating advanced maintenance program quotes
• Participate in and help facilitate weekly regional sales and service team meetings, sharing cross-functional information and collaborating
• Act as a backup to other Field Service Coordinators when needed.
• Build and maintain strong, professional relationships with Sealed Air customers, distributors, and internal teams.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discounts
• Flexible spending account
• Health insurance
• Life insurance
• Paid elder care
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance