Senior Site Reliability Engineer

Site Reliability Engineers (SREs) are essential to PandaDoc's success, ensuring customers receive a reliable service with minimal downtime. The SRE team achieves this by owning the incident management processes and tools, managing the observability stack and alerting systems, and actively contributing to service codebases to proactively prevent incidents and resolve performance bottlenecks.

Requirements

• Own and influence the incident management process end-to-end
• Maintain and evolve on-prem observability stack
• Keep production applications running smoothly by participating in the on-call rotation
• Develop automations and tools to support platform reliability
• Contribute to production services with performance and resiliency in mind
• Collaborate with product engineers to foster SRE principles within the R&D organization
• Be a mentor for the SRE team or product engineers

Benefits

• Remote-first approach with the option for hybrid work
• Work schedule aligned with EU time zones
• Honest, open culture that values constructive feedback
• Professional and personal development within a collaborative, supportive team
• Stable yet growing SaaS product offering an agile environment, ownership, start-up energy, and strong technical challenges