000220 - Medical Assistants - Front Office Medical Assistant

Front Office Medical Assistant provides patient support and communication by facilitating an exceptional patient experience to build and reinforce satisfaction, trust, and drive organizational loyalty.

Requirements

• Greets all patients and visitors in a professional and welcoming manner.
• Obtains copies of insurance cards, driver’s license, authorizations, referrals, and other required appointment documentation and appropriately saves them in practice EMR.
• Performs demographic and insurance validation, and informs patient of privacy policies and procedures.
• Collects patient co-payments, reconciliation charges and outstanding balances upon Check-In as well as submitting batches on a daily basis.
• Schedules patient appointments/follow-up appointments in accordance with established policies and procedures.
• Prepares and administers medications as directed by the Physician; performs basic laboratory tests, EKGs as ordered or indicated and suture removal and dressing changes.
• Performs medical histories, provides instruction to the patient regarding medications and diet, and authorizes prescription refills as directed.
• Greets patients and answers phones.
• Prepares, cleans, and maintains exam and treatment rooms, as well as supplies and equipment.
• Perform other duties and responsibilities as required, assigned, or requested.