Senior Manager of Distribution & Customer Experience

Parachute is seeking a Senior Manager of Distribution & Customer Experience to own execution and continuous improvement of Parachute's fulfillment network and customer care operations. This role will lead end-to-end order fulfillment across retail, B2B, and D2C channels, ensuring orders are delivered accurately, on time, and as efficiently as possible. The role will also drive continuous improvement across labor productivity, throughput, and order accuracy, and oversee BPO customer care operations.

Requirements

• 5+ years of experience leading fulfillment, distribution, or warehouse operations in an e-commerce or DTC environment
• Deep experience managing a warehouse, 3PL, or outsourced warehouse partners, with a track record of improving performance and reducing costs
• Strong operator with the ability to zoom in on execution while driving broader system improvements
• Experience owning KPIs such as OTIF, cost per order, and inventory accuracy
• Has managed inventory by location with high accuracy and reverse logistics and wholesale routing requirements
• Demonstrated ability to improve performance and motivate team with indirect influence
• Understanding of financials and demonstrated knowledge of managing a budget
• Familiarity with Sales & Operations processes and cross-functional supply chain planning
• Led the implementation of Lean Six Sigma techniques
• Experience with ERP and e-commerce platforms (NetSuite and Shopify preferred)
• Experience overseeing customer care or BPO operations is a plus

Benefits

• Comprehensive medical, dental, vision, and disability coverage
• One Medical (full health), Kindbody (fertility health), and Talkspace (mental health) memberships
• Up to 10 weeks of paid parental leave
• Open & flexible PTO
• 401(k) through Empower
• Monthly work-from-home stipend
• Monthly cell phone reimbursement
• Free snacks and weekly catered lunch
• Employee Discount
• Free bedding and $300 in free product every year