Client Support Technician

Paragon Cyber Solutions is searching for a Client Support Technician to join their team. The ideal candidate will have experience in desktop support, network administration, and Microsoft Windows-based environments. They will provide technical support, troubleshoot issues, and maintain local operating systems and software.

Requirements

• Provide network registration of client equipment
• Establish and troubleshoot Microsoft Intune accounts/client systems
• Trouble-shoot and resolve user/client standard application/configuration problems
• Maintain local standard operating system and local/standard client application software
• Perform troubleshooting to resolve desktop baseline application and E-Mail problems
• Install, configure and maintain desktop applications
• Configure Standard Army application systems
• Perform commercial hardware repair on computer systems
• Assist System Administrators with testing of local client applications and security patches
• Create/update documentation for conventional technical processes
• Create, modify, update and resolve new or assigned customer support request incidents
• Assist in the preparation of technical documentation and configuration change requests
• Clearly and concisely communicate correct information in response to telephone assistance calls, user requests, technical questions, or when attending meetings as a technical representative

Benefits

• Health Care Plan
• Retirement Plan (401K w/ employer matching)
• Paid Time Off
• 11 Paid Public Holidays
• Short and Long-Term Disability
• Healthy Work-Life Balance
• Training & Development