Paragon Cyber Solutions is searching for a Client Support Technician to join their team. The ideal candidate will have experience in desktop support, network administration, and Microsoft Windows-based environments. They will provide technical support, troubleshoot issues, and maintain local operating systems and software.
Requirements
- Provide network registration of client equipment
- Establish and troubleshoot Microsoft Intune accounts/client systems
- Trouble-shoot and resolve user/client standard application/configuration problems
- Maintain local standard operating system and local/standard client application software
- Perform troubleshooting to resolve desktop baseline application and E-Mail problems
- Install, configure and maintain desktop applications
- Configure Standard Army application systems
- Perform commercial hardware repair on computer systems
- Assist System Administrators with testing of local client applications and security patches
- Create/update documentation for conventional technical processes
- Create, modify, update and resolve new or assigned customer support request incidents
- Assist in the preparation of technical documentation and configuration change requests
- Clearly and concisely communicate correct information in response to telephone assistance calls, user requests, technical questions, or when attending meetings as a technical representative
Benefits
- Health Care Plan
- Retirement Plan (401K w/ employer matching)
- Paid Time Off
- 11 Paid Public Holidays
- Short and Long-Term Disability
- Healthy Work-Life Balance
- Training & Development