Client Support Technician

Propio Language Services is a provider of interpretation, translation, and localization services seeking a highly motivated and skilled Support Technician to join their IT team. The successful candidate will provide technical support to internal and external customers, troubleshoot hardware and software issues, and educate users on best practices and IT policies.

Requirements

• Troubleshoot hardware and software issue, ensuring timely resolution
• Provide technical support to end users via phone, tickets, email and in-person
• Document and track issues using our ticketing system, and escalating when necessary
• Assist in setting up and configuring computer systems and applications
• Maintain accurate user accounts and permissions
• Educate users on best practices and IT policies and stay up to date with new technologies
• Collaborate with other members of the IT team to ensure that customers receive the highest level of service
• Generates and maintains dashboards and reports that track product health and success metrics
• Identify technical, operational, and organizational issues that impede product success. Suggest/create improvement plan to change or resolve issues