Supervisor, Customer Solutions - Platinum
Parts TownFort Wayne, Indiana, United States • Illinois, United States • City of Plattsburgh, New York, United States
Posted March 23, 2026
Full Time
About the Company
Parts Town is a pay-for-performance company that values transparency and prioritizes its positive workplace culture.
Job Description
As the Supervisor, Customer Solutions, you will shape the experience of each Parts Town customer, manage the daily workflow of Customer Solutions Specialists, and support internal team members in their growth and development. You will also evaluate and improve existing processes, collaborate with customers, manufacturers, and internal departments, and think outside the box to innovate and satisfy customer needs.
Requirements
- At least 1 year of mentorship, Team Lead, or Supervisor experience (preferably in a customer service role)
- Stellar organizational skills and intermediate computer skills
- Attention to detail and ability to thrive in a fast-paced environment
- Outgoing, positive, team-spirited personality
- Ability to communicate effectively in English (written and verbal)
- High-speed internet connection at home
Benefits
- Quarterly profit-sharing bonus
- Hybrid work schedule
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Monthly IT stipend
- Casual dress code
- On-demand pay options
- Health insurance
- 401k with match
- Employee assistance programs
- Paid time off
- Paid sick time off
- Paid holidays
- Paid parental leave
- Professional development opportunities