We are looking for an experienced Customer Success Manager with experience supporting customers in the defense industry to enable a seamless implementation of Path's products while laying the foundation for future account growth.
Requirements
- Experience working with customers in the defense industry, including familiarity with regulated environments, government stakeholders, or defense contractors
- Willingness to travel up to 30% to customer sites to build relationships, provide support, and gain a deep understanding of customer operations
- Comfortable communicating technical concepts to non-technical audiences
- Capable of negotiating with internal and external stakeholders at the executive level
- Customer-obsessed and deeply invested in delivering measurable value through products and services
- Excited by the opportunity to grow a book of business using modern monetization and expansion strategies
- Detail-oriented and able to operate effectively in a fast-paced, evolving environment
- Motivated by the opportunity to make an immediate impact at a venture-backed startup
- Passionate, collaborative, and energized by working closely with cross-functional teams
Benefits
- Daily free lunch
- Flexible PTO
- Comprehensive medical, dental, and vision coverage
- 6 weeks fully paid parental leave, plus an additional 6–8 weeks for birthing parents (12–14 weeks total)
- 401(k) retirement plan through Empower
- Generous employee referral bonuses