Customer Success Manager, Defense
Path RoboticsColumbus, Ohio, United States
Posted February 3, 2026
Full Time
About the Company
At Path Robotics, we love coming to work to solve interesting and tough challenges but also because our ideas are welcomed and valued.
Job Description
We are looking for an experienced Customer Success Manager with experience supporting customers in the defense industry to enable a seamless implementation of Path's products while laying the foundation for future account growth.
Requirements
- Experience working with customers in the defense industry, including familiarity with regulated environments, government stakeholders, or defense contractors
- Willingness to travel up to 30% to customer sites to build relationships, provide support, and gain a deep understanding of customer operations
- Comfortable communicating technical concepts to non-technical audiences
- Capable of negotiating with internal and external stakeholders at the executive level
- Customer-obsessed and deeply invested in delivering measurable value through products and services
- Excited by the opportunity to grow a book of business using modern monetization and expansion strategies
- Detail-oriented and able to operate effectively in a fast-paced, evolving environment
- Motivated by the opportunity to make an immediate impact at a venture-backed startup
- Passionate, collaborative, and energized by working closely with cross-functional teams
Benefits
- Daily free lunch
- Flexible PTO
- Comprehensive medical, dental, and vision coverage
- 6 weeks fully paid parental leave, plus an additional 6–8 weeks for birthing parents (12–14 weeks total)
- 401(k) retirement plan through Empower
- Generous employee referral bonuses
