Onboarding Specialist

The Onboarding Specialist is responsible for leading customers through the setup and configuration of Recura's AI receptionist solution. This includes managing onboarding timelines, configuring integrations, training end users, and ensuring a seamless transition to the platform.

Requirements

• 2–4 years of experience in SaaS onboarding, implementation, or customer success roles
• Strong technical and analytical skills
• Excellent written and verbal communication abilities with a customer-first mindset
• Experience managing multiple onboarding projects simultaneously
• Familiarity with CRM, scheduling, or communication tools
• Highly organized with strong project management skills
• Technically curious and quick to learn new software
• Empathetic communicator who can translate technical jargon into business outcomes