Team Lead, Client Success
PatientNowUnited States
Posted May 13, 2026
Full Time
About the Company
PatientNow is a company that provides clinical-grade EMR with intuitive charting, smart AI automation, advanced photography, marketing, patient engagement, and seamless practice management.
Job Description
PatientNow is hiring a Team Lead, Client Success Manager for their emerging customer segment. The role involves leading a small team of Client Success Managers, managing a high-volume customer portfolio, and building scalable engagement programs. The ideal candidate has experience in Client Success, Account Management, or related customer-facing experience, preferably in SaaS, healthcare technology, or practice management software.
Requirements
- 2+ years of Client Success, Account Management, or related customer-facing experience
- Experience managing a high-volume customer book with responsibility for retention, adoption, and expansion outcomes
- Demonstrated experience coaching, mentoring, or leading others in a customer-facing role
- Hands-on experience with customer success platforms, CRM tools, automation, or AI-enabled workflows
- Experience with Salesforce and ChurnZero strongly preferred
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Four Day Work Week
