Customer Success Manager

Customer Success Manager (CSM) for one of our growing clients, responsible for building strong client relationships, driving renewals and account growth, and solving problems proactively.

Requirements

• 2+ years of experience in Customer Success, Account Management, Client Success, SaaS support or relationship management
• Strong communication and presentation skills
• Experience using Salesforce, HubSpot, Gainsight, ChurnZero, Totango
• Ability to manage multiple client accounts simultaneously
• Strong problem-solving and relationship-building skills

Benefits

• Fully remote opportunity
• Direct ownership of client relationships
• Strong growth potential within Customer Success
• Exposure to SaaS, B2B, and revenue operations
• High-impact role with visibility across teams