Head of Client Operations

Head of Client Operations responsible for client results, retention, and delivery in a fast-moving startup environment. Owns client satisfaction, retention, and long-term success, and operates inside a scaling environment where systems are evolving and execution matters more than theory.

Requirements

• Experience owning client delivery/operations in a startup
• Background in cold email agencies, lead generation, or high-velocity outbound environments
• Core skills in cold email strategy, deliverability, inbox placement, copywriting, and technical understanding of APIs, automations, and data flows

Benefits

• Flexible working hours (U.S. client time zones required)
• Opportunity to work directly with the founder and build systems from the ground up