Head of Client Operations

Head of Client Operations for a fast-growing startup. Lead client delivery, campaign performance, retention, and operational execution. Own client relationships, campaign performance, retention, and satisfaction, as well as delivery systems and operational scalability.

Requirements

• Experience leading client operations, account ownership, and delivery operations inside fast-growing startups or agencies
• Strong background in cold email, lead generation, and outbound operations
• Hands-on expertise with deliverability, inbox placement, domain warm-up, and campaign optimization
• Ability to personally troubleshoot campaigns without relying entirely on technical teams
• Strong understanding of APIs, automations, workflows, and operational systems

Benefits

• Flexible U.S. Time Zone Collaboration
• Direct ownership over client success and delivery operations
• High-impact role inside a scaling startup environment
• Opportunity to shape systems, operations, and client delivery standards
• Strong autonomy and decision-making ownership