Supervisor II - Workforce Management
PaychexBengaluru, Karnataka, India
Posted February 13, 2026
Full Time
About the Company
Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses.
Job Description
Supervisor II - Workforce Management is a full-time position at Paychex that involves partnering with client teams to develop and deploy innovative solutions, facilitating testing of new tools and technologies, and managing WFM services for aligned accounts and teams. The role requires excellent communication skills, thought leadership, and ability to translate strategy into work product. Experience in WFM tools, contact center methodologies, and industry trends is a plus.
Requirements
- Bachelor's Degree
- 8 years of experience in workforce management or a related field
- Knowledge of Contact Centre methodologies and operational principles
- Excellent communication skills
- Thought leadership, Outcome focused
- Ability to translate strategy and priorities into work product
- Understanding and application of concepts in the field of expertise
- Strong ownership and can-do attitude, dealing with ambiguity
- Knowledge of WFM Tools (NICE WFM/Verint/Aspect)
- Awareness of the Industry trends/ Upcoming technologies which would impact the Contact Center Industry
- Analytical and Problem-solving ability
- Knowledge of Contact Center Telephony/IVR and routing platforms
- Experience in SQL, business intelligence and reporting platforms shall be an added advantage
- Experience in transitioning projects shall be an added advantage
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
