Tech Operations Director

PayJoy is a mission-first credit provider dedicated to helping under-served customers in emerging markets. The Tech Ops Sr Manager is responsible for managing the tech infrastructure that makes support Ops possible globally.

Requirements

• Manage, coach, and motivate the Tech Ops team
• Handle all high impact tech projects related to Support
• Manage the relationship with tools providers
• Coordinate activities of the QA & Training team
• Oversee the development and maintenance of knowledge base articles
• Collaboration with Customer Service, Product, Engineering, and Operations teams
• Track key performance indicators
• Monitor and analyze support trends metrics

Benefits

• 100% Company-funded Health and dental and vision discount plan
• Life insurance
• Phone finance, Headphone, home office equipment and wellnes perks
• 30 days of Christmas bonus
• 20 days paid Vacation
• 50% Vacation premium
• 13% Saving funds
• $2,000 MXN monthly grocery coupons
• $2,000 MXN monthly restaurant coupons
• $2,000 USD annual Co-working Travel perk
• $2,000 USD annual Professional Development perk