We are seeking a Payment Operations Centre Analyst to provide critical support for Canada's payment systems, including system monitoring, incident mediation, and advisory services to financial member clients. The ideal candidate will have a post-secondary degree or diploma in Business Administration, Computer Science or other related fields, bilingual in English and French, and a minimum of three years of experience in an operations support and/or Service Desk environment.
Requirements
- Actively monitor critical payment systems and dashboards
- Respond to issues in a professional and efficient manner and initiating the Incident Response processes properly
- Support the Incident Manager (Representative) for all 'escalated' incidents
- Recommend critical decisions and support business operations
- Maintain a high level of customer service throughout all activities and representing Payments Canada to external stakeholders
- Maintain a high degree of knowledge on Payments Canada functions through scheduled and self-led training
- Provide operational support to RTR, Payment Operations Centre Analyst staff
- Follow established ITIL processes and best practices
- Participate in projects as a member and support the successful delivery of said project
- In a professional manner respond to Member requests through preferred channels within agreed SLA timelines
- Actively communicate with Payments Canada staff, service partners and stakeholders to reach an optimal solution to issues
- Cultivate and maintain strong working relationships with internal stakeholders and service partners to optimize payments system maintenance and support
- Maintain support channels with product and service partners
- Represent the RTR Payment Operations Centre team effectively in internal and external meetings
Benefits
- Flexible, hybrid (remote/office) environment
- Competitive compensation package
- Comprehensive health and dental benefit coverage
- Paid time off
- Rewards and recognition program
- Access to office gym facilities
- Internal and external professional development opportunities
- Fun team and organizational events
- Monthly all staff forums led by our Executive Leadership Team
