Service Management Analyst

Payments Canada is a public purpose, non-profit organization that manages and operates critical payment systems for the Canadian economy. We are looking for a Service Management Analyst to join our ITSM Practices Team, responsible for practicing key ITIL functions to exceed our governing standards.

Requirements

• Post-secondary education in related disciplines.
• Minimum of three (3) years of experience in an Operations Support, Service Management, or Service Desk environment.
• ITIL4 certification or prepared to obtain certification in the first 6 months
• Ability to participate in the on-call rotation and work periodic overtime.
• Eligibility to successfully complete background checks that will be carried out by Payments Canada, including criminal, credit, identity, employment, and education checks.

Benefits

• Flexible, hybrid (remote/office) environment.
• Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (if eligible).
• Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents (Permanent and temporary employees with contracts 12 months and over).
• Paid time off: minimum four weeks paid vacation, sick and personal days, December holiday shutdown and cultural holiday observance days.
• 26 weeks of paid maternity and parental leave top-up (if eligible)
• Rewards and recognition program.
• Access to office gym facilities.
• Internal and external professional development opportunities.
• Fun team and organizational events.
• Monthly all staff forums led by our Executive Leadership Team.