Technical Support Specialist T2

We are looking for a Technical Support Specialist to support our operators and internal teams by resolving complex technical and product-related issues. The role requires strong troubleshooting ability, product knowledge, clear communication, and a strong sense of ownership.

Requirements

• 3+ years of experience in technical support, product support, application support, or a similar role
• Experience diagnosing and resolving complex hardware and software-related issues in a product-driven environment
• Strong troubleshooting and problem-solving skills in a product- or technology-driven environment
• Ability to investigate issues, work through ambiguity, and identify root causes
• Experience working cross-functionally with Product, Engineering, Operations, or similar teams
• Strong written and verbal communication skills, including the ability to explain technical issues clearly to non-technical audiences
• Strong organizational skills, attention to detail, and case ownership
• Experience working in support platforms and ticketing systems such as Zendesk, Jira, or similar tools
• Experience supporting both B2C and B2B customers preferred
• Experience in Tier 2 support or escalation handling preferred

Benefits

• Health insurance
• Retirement plan
• Paid time off
• 401(k) matching