Manager, Technical Support
PayrocUnited States
Posted May 8, 2026
Full Time
About the Company
Payroc is a global payments technology company helping businesses get paid, grow faster, and operate smarter.
Job Description
Payroc is seeking a hands-on and technically skilled Technical Support Manager to lead our PayrocPOS support operations and help deliver an exceptional experience to merchants, partners, and internal stakeholders.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
- 5+ years of technical support experience, with at least 2 years in management or supervisory role
- In-depth knowledge of POS systems, particularly within the restaurant and retail verticals
- Experience in the payments ecosystem (payment gateways, terminals, EMV, PCI compliance)
- Proficient in system diagnostics, log analysis, and debugging tools
- Strong understanding of networking concepts (TCP/IP, firewalls, VPNs) and Windows/Linux environments
- Exceptional communication and customer service skills
- Proven track record of leading technical teams in a high-urgency, customer-facing environment
Benefits
- Comprehensive range of benefits
- Medical coverage
- Financial benefits
- Wellness support
