Executive Client Specialist

The Executive Client Specialist is a key role within Paysafe, focusing on providing superior service to top partner accounts. This position requires maintaining high service standards, resolving issues effectively, driving revenue through loyalty and providing value through product differentiation. The role involves data management, escalation, and collaboration with internal departments.

Requirements

• Assist agents with Technical questions.
• Answer questions regarding Underwriting Guidelines.
• Evaluate competitor’s financial statements and create cost comparison.
• Handle operational details.
• Explain policies and procedures.
• Explain and consolidate Residuals.
• Research Merchant accounts on Partner’s behalf.
• Work as liaison for our Partners with internal departments.
• Work as initial escalation point for partner issues
• Track and report daily individual representative Zendesk tickets, calls taken, logged in time and rolled calls.
• Track and report daily/weekly/monthly department statistics including Zendesk tickets and accumulated calls