Customer Success Specialist

Paystand is seeking a Customer Success Specialist to manage day-to-day client relationships and deliver an excellent customer experience. The role involves coordinating technical support, driving customer satisfaction, and ensuring a smooth experience using the platform.

Requirements

• 1 to 3 years of experience in Customer Success, Account Management, Customer Support, or similar roles
• Experience in SaaS, fintech, or enterprise technology is a plus
• Strong communication skills and the ability to build client relationships
• Ability to manage multiple accounts and priorities effectively
• Problem-solving mindset and strong collaboration skills
• Familiarity with CRM tools such as HubSpot or similar platforms
• Bachelor’s degree in Business Administration, Finance, Business, Technology, or a related field
• Knowledge of invoicing processes in Mexico and payment ecosystems

Benefits

• Salary + equity in a high growth-stage startup
• Flexible and Generous PTO (vacation)
• Opportunity for advancement & growth in a rapidly expanding team
• Mentorship, learning & education programs
• Smart, motivated team that likes to have fun
• Mission-driven culture, where your work matters