CST - Associate (SG) - Flights - Travel

We are seeking a highly motivated Associate for Customer Experience within our CST Business. The ideal candidate ensures a seamless and positive experience for our customers booking through our platform.

Requirements

• Exceptional customer service across all channels (phone, email, chat, social media)
• Proactivity in identifying opportunities to improve the customer experience
• Implementing process improvements and best practices to enhance team productivity and customer satisfaction
• Collaboration with other departments to resolve customer issues and improve the platform
• Stay up to date on industry trends and best practices in customer service
• Strong expertise with GDS tool (Amadeus, Galileo) and understanding of ticketing, refunds, cancellation, reissue, PNR check

Benefits

• Compensation
• Wealth creation