We are seeking a highly motivated Associate for Customer Experience within our CST Business. The ideal candidate ensures a seamless and positive experience for our customers booking through our platform.
Requirements
- Ensure exceptional customer service across all channels (phone, email, chat, social media)
- Handle escalated customer issues and complex inquiries
- Identify and address trends in customer complaints and feedback
- Proficiency in using CRM software and other customer service tools
- Implement process improvements and best practices to enhance team productivity and customer satisfaction
- Collaborate with other departments (e.g., product, engineering, growth and finance) to resolve customer issues and improve the platform
- Stay up to date on industry trends and best practices in customer service