CST - Associate (SG) - Flights - Travel

We are seeking a highly motivated Associate for Customer Experience within our CST Business. The ideal candidate ensures a seamless and positive experience for our customers booking through our platform.

Requirements

• Ensure exceptional customer service across all channels (phone, email, chat, social media)
• Handle escalated customer issues and complex inquiries
• Identify and address trends in customer complaints and feedback
• Proficiency in using CRM software and other customer service tools
• Implement process improvements and best practices to enhance team productivity and customer satisfaction
• Collaborate with other departments (e.g., product, engineering, growth and finance) to resolve customer issues and improve the platform
• Stay up to date on industry trends and best practices in customer service