Customer Support Agent

Customer Support Agent at Paytm, handling customer concerns, resolving day-to-day queries, and ensuring brand consistency.

Requirements

• Resolving day-to-day queries of customers/merchants via call/chat.
• Oversee day-to-day management of campaigns and ensure brand consistency
• Ensure brand consistency in copy through tone, voice, and terminology
• Developing and implementing a timeline to achieve targets.

Benefits

• A collaborative output-driven program that brings cohesiveness across businesses through technology
• Improve the average revenue per use by increasing the cross-sell opportunities
• A solid 360 feedback from your peer teams on your support of their goals
• Respect, that is earned, not demanded from your peers and manager