Customer Support Agent at Paytm, handling customer concerns, resolving day-to-day queries, and ensuring brand consistency.
Requirements
- Resolving day-to-day queries of customers/merchants via call/chat.
- Oversee day-to-day management of campaigns and ensure brand consistency
- Ensure brand consistency in copy through tone, voice, and terminology
- Developing and implementing a timeline to achieve targets.
Benefits
- A collaborative output-driven program that brings cohesiveness across businesses through technology
- Improve the average revenue per use by increasing the cross-sell opportunities
- A solid 360 feedback from your peer teams on your support of their goals
- Respect, that is earned, not demanded from your peers and manager