Customer Support - Associate - CST

Customer Support Associate role at Paytm, responding to customer inquiries, resolving issues, and collaborating with internal teams.

Requirements

• Respond to customer inquiries, concerns, and complaints
• Provide accurate and timely information about products, services, policies, and procedures.
• Ability to work with internal teams to resolve customer queries
• Compose thoughtful and accurate messages or customize prepared responses to suit the requirement for a specific case
• Document customer interactions and maintain accurate records in the system
• Collaborate with other departments, such as product, business spoc to address customer needs.

Benefits