Customer Service Specialist (Polish speaker)
PayU GPO, A Rapyd CompanyWarsaw, Masovian Voivodeship, Poland
Posted March 12, 2026
Full Time
About the Company
PayU GPO, a Rapyd Company, is a leading online payment services provider with two decades of experience across more than 30 high‑growth markets, including Latin America. The company serves over 450,000 merchants and millions of consumers, processing roughly 10 million payments daily through a suite of innovative, cross‑border solutions. Its core focus is empowering people and businesses by removing financial borders and expanding access to credit and banking services in markets underserved by traditional providers. PayU GPO differentiates itself through a deep understanding of local market needs, a robust technology platform, and a commitment to inclusive financial empowerment.
Job Description
We are seeking a Customer Service Specialist to provide comprehensive customer service, respond to inquiries, resolve problems, and register complaints.
Requirements
- Supporting PayU B2B and B2C customers via phone, email, live chat
- Managing customer databases in the operating system
- Verifying and identifying contacting customers and substantive recognition of the reported problem
- Recording and forwarding requests to other operational departments
- Communicating with other company teams to effectively and comprehensively resolve issues raised by customers
Benefits
- Quarterly bonus
- Full-time employment under a contract of employment
- Series of training
- Friendly work atmosphere in a young cooperation-driven team
- Ability to work in a hybrid model after probation period
