Technical Support Analyst
PBS SystemsOntario, Canada
Posted April 6, 2026
50500 - 59500 CAD
Full Time
About the Company
PBS Systems, founded in 1988, is one of North America's largest providers of dealership management systems (DMS) for retail automotive dealerships. The company delivers a cloud-based, all-inclusive SaaS platform that has evolved through close collaboration with dealers, culminating in its award-winning v10 software known for performance, reliability, and security. Leveraging decades of dealership expertise, PBS continuously innovates to meet the changing needs of the industry while maintaining a culture centered on employee empowerment and customer partnership. With headquarters in Calgary and regional offices across Canada and the United States, PBS employs over 630 professionals who drive the company’s reputation as a trusted, pioneering force in automotive software.
Job Description
PBS Systems is looking for a Technical Support Analyst to join our Client Services team. The role involves providing top quality knowledge to clients who contact our call center for issues or services, and collaborating with other groups/departments to streamline service delivery. The position requires post-secondary diploma in I.T. or equivalent, previous experience in networking, and proficiency in Microsoft products.
Requirements
- Post-Secondary Diploma in I.T. or equivalent
- Valid Driver's license
- Previous experience in networking (TCP/IP)
- Basic LAN/WAN knowledge
- CompTIA A+ or equivalent
- Network+ or equivalent
- Proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.
- Proficiency in Windows Server 2019 and later
- Strong understanding of hardware and software
- Excellent communication and listening skills
- Previous customer service, helpdesk or dealership experience will be considered an asset
- Strong decision making and analytical abilities
- Strong detail orientation
- Effective time management and organization skills
- Ability to work independently and within a team environment
Benefits
- Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
- Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
- Comprehensive health benefits - Medical and dental coverage to support your well-being.
- Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.
- Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.
- Employee recognition - Regular appreciation programs and performance-based incentives
- Competitive compensation package
