Customer Support Analyst

PDI Technologies empowers leading convenience retail and petroleum brands with cutting-edge technology solutions. We're a global team committed to excellence, collaboration, and driving real impact.

Requirements

• Interact with customers to provide information and solutions
• Diagnose and troubleshoot technical issues
• Escalate unresolved issues to internal teams
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Develop clear and concise case documentation
• Handle multiple tasks and switch priorities
• Maintain jovial relationships with customers

Benefits

• Competitive salary
• Market-competitive benefits
• Quarterly perks program
• Time off
• Hybrid working arrangements
• Continuous learning opportunities
• Professional certifications
• Leadership development opportunities