Customer Support Analyst II

Customer Support Analyst II role at PDI Technologies, delivering world-class customer service and sustained technical support to customers. The role involves case and issue management, user instruction, investigating problems and resolving issues. The Analyst will participate in activities related to continuous improvement of standard PDI systems and processes across the organization.

Requirements

• 2 years + experience in technical helpdesk support role
• Technical skills in SQL and database management
• Good understanding of Payment systems & Processes
• Working knowledge of Windows operating systems from Windows 7 onwards
• Basic networking knowledge
• Exceptional customer services skills

Benefits

• Competitive salary
• Market-competitive benefits
• Quarterly perks program
• Ample time off
• Hybrid working arrangements
• Continuous learning opportunities
• Professional certifications
• Leadership development opportunities