Assistant General Manager (S)

The Assistant General Manager is responsible for ensuring the efficient operations of the Front Desk, Housekeeping, and Engineering Departments, providing quality service and a clean and safe environment to guests, and effectively managing expenses and service levels.

Requirements

• Respond to all guest requests, complaints, and/or accidents presented at the Front Desk or through reservation, comment cards, letters, and/or phone calls in an attentive, efficient, and courteous manner.
• Maximize room revenue and occupancy by reviewing status daily, analyzing variances, monitoring credit card report, and maintaining close observation of daily house count.
• Prepare team member schedules according to business forecast, payroll budget guidelines, and productivity requirements.
• Have effective interviewing skills and ability to recruit team members.
• Operate all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming.
• Be knowledgeable about the accident prevention program, including safety committee, education/enforcement, and communication of safety issues through department meetings.
• Be able to effectively investigate, report, and follow-up on employee and guest accidents.

Benefits

• Comprehensive benefits package including medical, dental, vision, disability, and life insurance
• Generous 401(k) retirement match
• Paid Holidays
• Paid Time Off
• Access to Employee Assistance Program and Fund