Head of Customer and Commercial Operations
Pearl HealthSeattle, Washington, United States • New York, New York, United States • Boston, Massachusetts, United States
Posted May 26, 2026
220000 - 240000 USD
Full Time
About the Company
Pearl Health is a healthcare technology company dedicated to empowering primary care providers, health systems, and physician-led networks to succeed in the shift to value-based care.
Job Description
Pearl Health is seeking a Head of Customer and Commercial Operations to own the full client lifecycle, from initial VBC assessment to long-term retention. The ideal candidate bridges senior relationship executive and systems-oriented operator archetypes, with expertise in value-based care and Medicare programs.
Requirements
- 10+ years in a high-performing healthcare customer success, market, or provider-facing leadership role
- Deep fluency in value-based care, Medicare programs (MSSP, ACO REACH), and the clinical and financial levers that drive performance in risk-based contracts
- Experience at an ACO, health system, or healthcare technology company operating in the value-based care space is strongly preferred
Benefits
- Competitive benefits package
