Manager, Customer Success

The Manager, Customer Success role involves guiding primary care providers through the shift to value-based care, ensuring their success and satisfaction with Pearl Health's platform. The successful candidate will own a portfolio of accounts, facilitating onboarding, driving product adoption, and serving as the main point of contact. The role requires building strong relationships, resolving issues, and creating an exceptional customer experience.

Requirements

• Bachelor's degree or equivalent professional experience
• 3-5 years of experience in a provider-facing role such as Customer Success or Enterprise Relationship Management
• Demonstrated experience preparing and delivering presentations to clinical staff and executive leadership
• Proven ability to build strong relationships, proactively resolve issues, and create an exceptional customer experience
• Willingness to travel up to 25% for critical in-person customer meetings

Benefits

• Competitive benefits package
• Discretionary performance bonus
• Equity options
• Base salary range of $85,000 - $115,000 per year