Advanced Associate, Test Center Support
PearsonNoida, Uttar Pradesh, India
Posted March 17, 2026
Full Time
About the Company
Pearson is the world's leading learning company, dedicated to helping people achieve their aspirations through innovative digital content, assessments, qualifications, and data. With a focus on creating enriching learning experiences for real-life impact, Pearson employs over 20,000 professionals committed to transforming lives globally.
Job Description
As an Advanced Associate, Test Center Support, Channel Quality, you will ensure a secure, compliant, and high-quality testing experience across Pearson VUE's test center network.
Requirements
- Monitor test centers to ensure adherence to Pearson VUE quality, security, and compliance standards.
- Review/Conduct audit(s) and create, manage, and track cases/documentation within defined SLAs based on the audit outcomes.
- Identify root causes of non-compliance and work with test centers to implement and track corrective actions to closure.
- Analyze quality trends and performance data to proactively identify underperforming sites and emerging risks.
- Deliver refresher training and targeted guidance to test centers requiring improvement, documenting progress and outcomes.
- Use modern digital and AI tools to improve efficiency in recurring tasks such as reporting, documentation, and communication.