Advanced Associate, Test Center Support
PearsonNoida, Uttar Pradesh, India
Posted 16h ago
Full Time
About the Company
Pearson is the world's leading learning company, dedicated to helping people achieve their aspirations through innovative digital content, assessments, qualifications, and data. With a focus on creating enriching learning experiences for real-life impact, Pearson employs over 20,000 professionals committed to transforming lives globally.
Job Description
The Advance Associate, Test Centre Support provides non-technical customer service support to Pearson VUE third-party test centers through proactive test center engagement, quality management, and developing effective relationships.
Requirements
- Perform regular outbound calls to test centers
- Develop relationships with test centers
- Provide support and training to test centers
- Monitor test center compliance with policy and procedure
- Audit test center log sheets and records
- Work with test centers to implement corrective action plans
- Participate in test administrator training initiatives