Advanced Specialist, Customer Success
PearsonUnited States
Posted April 15, 2026
80000 - 85000 USD
Full Time
About the Company
Pearson is the world's leading learning company, dedicated to helping people achieve their aspirations through innovative digital content, assessments, qualifications, and data. With a focus on creating enriching learning experiences for real-life impact, Pearson employs over 20,000 professionals committed to transforming lives globally.
Job Description
As the Advanced Specialist, Customer Success, you will play a pivotal role in ensuring the successful day-to-day operations and school year execution for multiple Connections Academy schools. Your primary accountability is to provide hands-on operational support, coordinate and complete manual school operations tasks, and ensure school leaders and their teams are equipped to meet operational requirements throughout the school year cycle.
Requirements
- Bachelor's degree in Education, Business or equivalent
- Project management experience
- Strong cross-functional coordination
- Change enablement and continuous improvement process capabilities
- Strong customer service experience and skills
Benefits
- Annual incentive program
- Pearson's benefits (information available here)