Automotive Service Call Center Representative / BDC

The Service BDC Rep is responsible for introducing our business to the public, building friendly relationships with customers, and promoting new service opportunities. This role will work as a liaison between customers and the sales team.

Requirements

• Ability to build a friendly relationship over phone, text, email or chat.
• Write professional, custom emails, or text messages to potential customers.
• Time management skills, ability to handle multiple communications at once.
• Maintain and communicate exceptional product and inventory knowledge to our guests.
• Work collaboratively with others in a team based environment.
• Efficiently record all customer interaction activity.
• Maintain and improve product and dealer knowledge through dealer provided learning.
• Facilitate timely follow up on all internet leads.
• Work effectively together with co-workers and managers to create maximum synergy, coordination and cooperation.

Benefits

• Medical
• Dental
• Vision
• Paid Time Off
• Several Supplemental Offerings
• Life Insurance
• Local Discount Programs
• Employee Assistance Program
• 401(K) program