IT Ops Engineer

Pelago is a leading virtual clinic for Substance Use Management. We are hiring an IT Ops Engineer to own and elevate the employee technology experience at Pelago. The role spans IT support, device management, SaaS administration, identity and access management, and security operations.

Requirements

• 3-5 years of experience in IT operations, systems administration, or corporate IT engineering in a fast-paced technology company
• Strong experience with MDM platforms (Jamf, Intune, Kandji, or similar) for managing macOS and Windows device fleets
• Deep familiarity with identity and access management, particularly Okta or similar SSO/MFA platforms, including provisioning, deprovisioning, and access reviews
• Proven ability to manage and administer SaaS platforms at scale (Google Workspace, Slack, Zoom, Atlassian, etc.)
• Solid understanding of endpoint security, patching strategies, and compliance frameworks (HIPAA, SOC 2) in a regulated environment
• Excellent troubleshooting skills with a customer-service mindset
• Experience building IT documentation, runbooks, and self-service knowledge bases that reduce ticket volume over time
• Strong judgment in prioritizing and escalating issues

Benefits

• Generous and meaningful equity package
• Full Medical, Dental, & Vision coverage
• 401k Plan
• Unlimited PTO Policy, 10 paid holidays, & company wide “Me Time” Days
• Paid maternity, paternity & new parent leave
• Flexible working environment
• Annual Learning and Development stipend to support continued learning and career development
• Wellness Reimbursement Program
• Access to Reproductive & Family Planning Care
• Substance Use Support for employees and family members