Customer Service Representative

Build a knowledge base on Pella products and components, and create value on services through accurate diagnosis and efficient use of resources to ensure a very satisfied customer.

Requirements

• Develop extensive product knowledge and navigate software: Pella Order Management System, Pella Direct Quoting System, Pella Order Entry Transmission System, Customer Service Module, and the Pella Electronic Reference Library.
• Develop and maintain trusting relationships with peers, management team, and internal and external customers.
• Qualify, initiate, and manage service events, manage Service Technician schedules, and set customer expectations regarding warranty and payment.
• Use professional customer service skills to defuse emotional situations and reach resolution.
• Exhibit the highest standard of personal ethics and adhere to all Gunton Corporation policies.

Benefits

• No Overnight Travel
• Small Geographical Territories
• Paid Training
• Vehicle Allowance
• Phone and Laptop
• Paid Vacation
• Insurance (Health, Vision, Dental, Life)
• Flexible Spending Account
• 401(k)
• Profit Sharing