Customer Service Representative

The Pella Urbandale location is seeking an experienced Customer Service Representative to provide quality customer service to internal and external customers daily via telephone, email, web service request, fax, or in-person communication.

Requirements

• Gather information via incoming calls and emails from customers
• Meet customer needs by diagnosing service issues
• Process customer payments via credit card
• Schedule delivery method for service parts without a technician trip
• Complete confirmation process for customers with time/date of appointment

Benefits

• Company sponsored benefits that include healthcare, dental, and vision plans
• Company paid life insurance
• Company paid short/long term disability insurance
• Paid vacation
• Paid sick and personal days
• 9 paid holidays
• Generous 401(k) plan with 4% company match
• Tuition assistance
• Employee discount