The Director of Global Product Quality is responsible for developing, leading, and continuously improving the organization’s global product quality strategy. This role ensures products consistently meet regulatory requirements, customer expectations, and company standards across all markets.
Requirements
- Develop and execute the global product quality strategy aligned with corporate objectives
- Establish global quality standards, policies, and performance metrics across all regions
- Serve as the executive sponsor for quality improvement initiatives and transformation programs
- Lead quality governance forums and report on quality performance to senior leadership as required
- Ensure quality is embedded throughout the product lifecycle: concept, design, development, manufacturing, distribution, and post-market
- Drive robust risk management processes including FMEA, CAPA, root cause analysis, and change control
- Monitor and improve key quality KPIs including defect rates, cost of poor quality (COPQ), customer complaints, and field performance
- Champion the voice of the customer within product development and manufacturing
- Oversee complaint handling, field actions, and corrective/preventive action processes
- Collaborate with Commercial and Customer Service teams to ensure rapid resolution of quality issues
- Partner with Product Management, Engineering, Operations, Supply Chain, Member Support and Procurement to ensure products’ quality through supplier quality and product integrity
- Support and align with the supplier quality strategy, including qualification, auditing, performance monitoring, and remediation
- Align global quality teams across regions to ensure consistency
- Build, mentor, and develop a high-performing global quality organization
- Foster a culture of accountability, transparency, and continuous improvement
- Establish succession planning and talent development programs within the quality function
Benefits
- Medical, dental and vision insurance
- Generous paid time off policy
- Short-term and long-term disability
- Access to mental health services
- 401k
- Tuition reimbursement and student loan paydown plans
- Employee Stock Purchase Plan
- Fertility and adoption support and up to 18 weeks of paid parental leave
- Child care and family care discounts
- Free access to Peloton Digital App and apparel and product discounts
- Commuter benefits and Citi Bike Discount
- Pet insurance
