Principal Product Support Engineer
Penguin SolutionsBengaluru, Karnataka, India
Posted April 10, 2026
Full Time
About the Company
Penguin Solutions is a leading technology company with over two decades of experience, specializing in designing, building, deploying, and managing high-performance enterprise solutions. Focusing on computing, memory, and LED technologies, they offer end-to-end services to help customers turn innovative ideas into reality. With brands like Stratus, SMART Modular Technologies, and Cree LED, Penguin Solutions stands out by delivering fast and scalable outcomes that address the industry's most complex challenges.
Job Description
Seeking a skilled Product Support Engineer to join our Fault Tolerant and Edge Software team, providing remote software troubleshooting and collaborating with internal teams to improve product quality and deliver exceptional customer experiences.
Requirements
- Provide remote software troubleshooting and participate in sustaining and release engineering activities.
- Analyze crash dumps, log files, and system behavior in collaboration with Tier 1, Tier 2, and engineering teams.
- Reproduce complex technical issues and design temporary workarounds to support development and QA validation.
- Create and maintain defect reports, requests for enhancement, and track delivery of fixes and security mitigations.
- Develop and update knowledge base articles, troubleshooting guides, and technical documentation.
- Mentor Support Specialists, providing technical guidance and best practices.
